- How do I make a reservation?Book online via our homepage search bar or property listing pages by selecting your desired property and dates. Assistance by phone or email is also available.
- What is the cancellation policy?
- Cancel 30+ days before arrival: No penalty.
- Cancel 29 to 8 days before arrival: 30% Late Cancellation Fee + taxes.
- Cancel 7 days or less before arrival: Full cost Late Cancellation Fee + taxes.
- Flight delays are not covered; travel insurance is highly recommended.
- What payment methods are accepted?Payments via credit cards (Mastercard or Visa), local bank transfers, and cash (both USD and BZD) are accepted. Instructions provided after booking confirmation.
- Can I modify my reservation?Modifications depend on availability, timing, and the terms of the cancellation policy outlined in your booking confirmation. Please contact us promptly to discuss any changes to your reservation.
- Is my booking guaranteed once confirmed?Yes, your booking is guaranteed once you receive confirmation and your 50% deposit payment has been received to secure the reservation.
- Are taxes and cleaning fees included in the nightly rate?No, nightly rates are not inclusive of the Government Hotel Tax (9% or 10.75% depending on the property). A fixed Laundry & Cleaning Fee is also separate and applied per stay.
- Do you offer long-term rentals?Yes, we offer long-term rentals. Please contact us for more details.
What if I miss the last water taxi (ferry) to the island, or are there faster alternatives?
(Ferry): The last water taxi is around 5:30 PM. If you miss it, you must either stay overnight in Belize City or arrange an expensive, private charter boat. Schedule and fare changes are frequent; travelers must verify all departure times with the operators (Water Taxi/Sprinter) directly.
(Alternative): For a faster option, you can choose to fly via Tropic Air from either Philip S. W. Goldson International Airport (BZE) or Belize Municipal Airport. Please check their website for the most current schedule and pricing. https://www.tropicair.com/


