- How do I make a reservation?Book online via our homepage search bar or property listing pages by selecting your desired property and dates. Assistance by phone or email is also available.
- What is the cancellation policy?
- Cancel 30+ days before arrival: No penalty.
- Cancel 29 to 8 days before arrival: 30% Late Cancellation Fee + taxes.
- Cancel 7 days or less before arrival: Full cost Late Cancellation Fee + taxes.
- Flight delays are not covered; travel insurance is highly recommended.
- What payment methods are accepted?Payments via credit cards (Mastercard or Visa), local bank transfers, and cash (both USD and BZD) are accepted. Instructions provided after booking confirmation.
- Can I modify my reservation?Modifications depend on availability, timing, and the terms of the cancellation policy outlined in your booking confirmation. Please contact us promptly to discuss any changes to your reservation.
- Is my booking guaranteed once confirmed?Yes, your booking is guaranteed once you receive confirmation and your 50% deposit payment has been received to secure the reservation.
- Are taxes and cleaning fees included in the nightly rate?No, nightly rates are not inclusive of the Government Hotel Tax (9% or 10.75% depending on the property). A fixed Laundry & Cleaning Fee is also separate and applied per stay.
- Do you offer long-term rentals?Yes, we offer long-term rentals. Please contact us for more details.
If we stay on the Northside, is it still easy to go snorkeling on Caye Caulker?
Absolutely! Most boat tours depart from the Center/Southside Caye Caulker, but your options depend on the type of tour:
Group Tours: For open group trips—like those with Reel Rascals Adventure (https://reelrascalsadventure.com/ )—you will typically need to head to the Southside (Popeyes Beach Condos – https://maps.app.goo.gl/cZsRMkKbFzrnA7Tu7 ) by 9:30 a.m. for check-in and gear fitting.
Private Charters: If you book a private tour, the boat can usually pick you up directly at the nearest dock to where you are staying on the Northside for maximum convenience.


