- How do I make a reservation?Book online via our homepage search bar or property listing pages by selecting your desired property and dates. Assistance by phone or email is also available.
- What is the cancellation policy?
- Cancel 30+ days before arrival: No penalty.
- Cancel 29 to 8 days before arrival: 30% Late Cancellation Fee + taxes.
- Cancel 7 days or less before arrival: Full cost Late Cancellation Fee + taxes.
- Flight delays are not covered; travel insurance is highly recommended.
- What payment methods are accepted?Payments via credit cards (Mastercard or Visa), local bank transfers, and cash (both USD and BZD) are accepted. Instructions provided after booking confirmation.
- Can I modify my reservation?Modifications depend on availability, timing, and the terms of the cancellation policy outlined in your booking confirmation. Please contact us promptly to discuss any changes to your reservation.
- Is my booking guaranteed once confirmed?Yes, your booking is guaranteed once you receive confirmation and your 50% deposit payment has been received to secure the reservation.
- Are taxes and cleaning fees included in the nightly rate?No, nightly rates are not inclusive of the Government Hotel Tax (9% or 10.75% depending on the property). A fixed Laundry & Cleaning Fee is also separate and applied per stay.
- Do you offer long-term rentals?Yes, we offer long-term rentals. Please contact us for more details.
How do I get to the Northside from Caye Caulker village?
To reach the Northside, take a quick 2-minute Public ferry ride from The Split, Caye Caulker. You can use the Northside Ferry Service ( https://www.facebook.com/northsideferry/ ) or the Split to Split Ferry Service ( https://www.facebook.com/splitosplitferry) , which both run frequently from 6:00 a.m. to 10:00 p.m Belize time. Please note there is a small cash fee per person, with additional charges for bicycles, or golf carts. If you need to cross after 10:00 p.m., you can hire a private speedboat for a premium dock-to-dock transfer.


