- How do I make a reservation?Book online via our homepage search bar or property listing pages by selecting your desired property and dates. Assistance by phone or email is also available.
- What is the cancellation policy?
- Cancel 30+ days before arrival: No penalty.
- Cancel 29 to 8 days before arrival: 30% Late Cancellation Fee + taxes.
- Cancel 7 days or less before arrival: Full cost Late Cancellation Fee + taxes.
- Flight delays are not covered; travel insurance is highly recommended.
- What payment methods are accepted?Payments via credit cards (Mastercard or Visa), local bank transfers, and cash (both USD and BZD) are accepted. Instructions provided after booking confirmation.
- Can I modify my reservation?Modifications depend on availability, timing, and the terms of the cancellation policy outlined in your booking confirmation. Please contact us promptly to discuss any changes to your reservation.
- Is my booking guaranteed once confirmed?Yes, your booking is guaranteed once you receive confirmation and your 50% deposit payment has been received to secure the reservation.
- Are taxes and cleaning fees included in the nightly rate?No, nightly rates are not inclusive of the Government Hotel Tax (9% or 10.75% depending on the property). A fixed Laundry & Cleaning Fee is also separate and applied per stay.
- Do you offer long-term rentals?Yes, we offer long-term rentals. Please contact us for more details.
How do I get a taxi on Caye Caulker?
Since there are no cars on the island, “taxis” are actually 4 to 8 seaters golf carts. Here is how to use them:
- Finding a Ride: Taxis are readily available at the Water Taxi terminals and the Caye Caulker Airport for every arriving flight and boat. You can also hail one down in the village or ask a local business to call one for you.
- Standard Rates: Expect to pay approximately $5 BZ ($2.50 USD) per person for trips within the village, or $10 BZ ($5 USD) per person if traveling to or from the airport.
- Going to the Northside: Taxis can take you as far as The Split. From there, you will transition to the split ferry to reach the Northside.
- Payment: Taxis are cash only (Belizean or US Dollars). It is helpful to have small bills ready.


