Question 1

How do I make a reservation?

Accepted Answer

Book online via our homepage search bar or property listing pages by selecting your desired property and dates. Assistance by phone or email is also available.

Question 2

What is the cancellation policy?

Accepted Answer

Cancel 30+ days before arrival: No penalty.
 	Cancel 29 to 8 days before arrival: 30% Late Cancellation Fee + taxes.
 	Cancel 7 days or less before arrival: Full cost Late Cancellation Fee + taxes.
 	Flight delays are not covered; travel insurance is highly recommended.

Question 3

What payment methods are accepted?

Accepted Answer

Payments via credit cards (Mastercard or Visa), local bank transfers, and cash (both USD and BZD) are accepted. Instructions provided after booking confirmation.

Question 4

Can I modify my reservation?

Accepted Answer

Modifications depend on availability, timing, and the terms of the cancellation policy outlined in your booking confirmation. Please contact us promptly to discuss any changes to your reservation.

Question 5

Is my booking guaranteed once confirmed?

Accepted Answer

Yes, your booking is guaranteed once you receive confirmation and your 50% deposit payment has been received to secure the reservation.

Question 6

Are taxes and cleaning fees included in the nightly rate?

Accepted Answer

No, nightly rates are not inclusive of the Government Hotel Tax (9% or 10.75% depending on the property). A fixed Laundry & Cleaning Fee is also separate and applied per stay.

Question 7

Do you offer long-term rentals?

Accepted Answer

Yes, we offer long-term rentals. Please contact us for more details.

Question 8

What types of properties are available?

Accepted Answer

We offer a wide variety of accommodations, including beachfront cabanas, cozy cottages, apartments, houses, villas, and luxury suites/penthouses. They range from rustic to modern, and accommodate singles, couples, families, or groups with bedroom options from studios to 5+ bedrooms.

Question 9

What amenities do the properties include?

Accepted Answer

Typically Wi-Fi, kitchens, air conditioning, linens, and housekeeping. Check each listing for details.

Question 10

Are the properties pet-friendly?

Accepted Answer

Some of our properties allow pets. Please inquire before booking.

Question 11

Are the properties suitable for families or groups?

Accepted Answer

Yes, many accommodate families and groups with multiple bedrooms and shared spaces.

Question 12

Are the properties inspected or verified?

Accepted Answer

Yes, all our properties are professionally managed and regularly inspected to ensure they meet our high standards for quality, cleanliness, and guest satisfaction.

Question 13

What are the check-in and check-out times?

Accepted Answer

Check-in: 3:00 p.m. (For early or late arrivals, please let us know your estimated arrival time in advance so we can prepare for you.)

Check-out: 10:00 a.m.
 Exact details will be provided in your booking confirmation.

Question 14

Do properties have private or shared pools?

Accepted Answer

Only a few of our properties have pools. Tranquila Caye offers a private pool exclusively for your use, while condos within the Popeyes Beach Condos complex feature shared pools. One of our northside properties, Infinite Sea, has a pool shared between two units. Please refer to the individual property details for specifics.

Question 15

Are linens and towels provided?

Accepted Answer

Yes, all bed linens and bath towels are provided. We recommend bringing your own beach towels for sunny days at The Split or other swimming spots around the island.

Question 16

How secure is my personal and payment information?

Accepted Answer

We use secure payment gateways and encryption to protect your personal and payment data. All personal information is handled with strict confidentiality.

Question 17

Are the properties Tourism Gold Standard (TGS) Approved?

Accepted Answer

Yes, our properties hold the Tourism Gold Standard Certification by the Belize Tourism Board, meeting high-quality, safety, and sustainability standards.

Question 18

What cleaning protocols are followed?

Accepted Answer

Properties are thoroughly cleaned and sanitized between guests, following enhanced health standards to ensure your comfort and safety.

Question 19

Are safety features like smoke detectors and fire extinguishers provided?

Accepted Answer

Yes, all properties are equipped with necessary safety equipment, including smoke detectors, fire extinguishers, and clear emergency procedures/information for your peace of mind.

Question 20

How do I get to Caye Caulker and the properties?

Accepted Answer

You typically fly into Belize City (BZE), then take a water taxi or a short local flight to Caye Caulker. We are happy to assist with arranging your transfers.

Question 21

Can you arrange transportation from the airport to Caye Caulker?

Accepted Answer

Yes, we can arrange shuttle services from Belize City airport (BZE) to the water taxi terminal, and further assistance upon your arrival on Caye Caulker.

Question 22

Can you help with Tropic Air flight reservations?

Accepted Answer

No, we don’t make direct local flight reservations; however, our team can provide you with a reservation link to conveniently book your own flight.

Question 23

Is there assistance upon arrival?

Accepted Answer

Yes, we can arrange a taxi service from the Caye Caulker ferry docks or airport to ensure a smooth and welcoming arrival at your property.

Question 24

Where can I buy a SIM card on Caye Caulker?

Accepted Answer

You can purchase a SIM card at the Digistore (Belize Telemedia Limited) branch located right on the island. For store details and hours, please verify directly using their store locator link  https://livedigi.com/store-locator/

Question 25

What if I miss the last water taxi (ferry) to the island, or are there faster alternatives?

Accepted Answer

(Ferry): The last water taxi is around 5:30 PM. If you miss it, you must either stay overnight in Belize City or arrange an expensive, private charter boat. Schedule and fare changes are frequent; travelers must verify all departure times with the operators (Water Taxi/Sprinter) directly.

 (Alternative): For a faster option, you can choose to fly via Tropic Air from either Philip S. W. Goldson International Airport (BZE) or Belize Municipal Airport. Please check their website for the most current schedule and pricing. https://www.tropicair.com/

Question 26

Do I need to exchange money for Belize Dollars (BZD)?

Accepted Answer

You do not need to exchange money. We widely accept US Dollars (USD), BZD, and most major Credit Cards. Banks on the island offer currency exchange if you prefer BZD, but acceptance of all card types is subject to the individual vendor.

Question 27

How should I arrange a taxi/shuttle from the mainland (airport/terminal)?

Accepted Answer

Provide the driver with our phone number and ask them to call us when you are picked up or dropped off. This ensures easy coordination and a smooth transfer. We recommend using only reputable, licensed services for your safety.

Question 28

What activities can I book through you?

Accepted Answer

We can help you book a variety of activities including snorkeling, diving, and fishing tours, as well as exciting mainland day trips to explore Belize's rich culture and nature.

Question 29

Do you offer bike or golf cart rentals?

Accepted Answer

Yes, we work with trusted local companies and can assist in arranging bike or golf cart rentals so you can easily explore the island. Please review your selected property details or contact us for more details.

Question 30

Are there house rules I should know about?

Accepted Answer

Rules include noise restrictions, occupancy limits, and no smoking indoors. Specific rules are provided per property upon booking confirmation.

Question 31

Are there extra fees or deposits?

Accepted Answer

Some properties may require a security deposit. An extra guest fee will also apply if more occupants are brought than originally confirmed in the booking. Any such fees or deposits will always be clearly stated and itemized before your reservation is finalized and again upon check-in.

Question 32

What makes Caye Caulker Vacation Homes unique?

Accepted Answer

We are 100% Belizean owned and operated, providing authentic local insights and personalized service to match you with the ideal vacation home.

Question 33

Who are your typical guests?

Accepted Answer

We cater to independent travelers, including singles, couples, families, and groups of friends, all seeking an authentic and memorable Belizean vacation experience.

Question 34

What is your commitment to guest satisfaction?

Accepted Answer

We prioritize honesty, integrity, and accountability to ensure seamless and memorable vacations.

Question 35

What if I don’t get a reply to my email?

Accepted Answer

We respond promptly. Please check your spam or junk folder if you don't receive a reply within 24 hours. If you still don't hear from us, please call us directly at +011 501 630 1008. We take communication seriously.

Question 36

Do you have guest reviews or testimonials?

Accepted Answer

Yes, you can read testimonials from our happy guests on our homepage testimonials section and our About Us page.

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