- How do I make a reservation?Book online via our homepage search bar or property listing pages by selecting your desired property and dates. Assistance by phone or email is also available.
- What is the cancellation policy?
- Cancel 30+ days before arrival: No penalty.
- Cancel 29 to 8 days before arrival: 30% Late Cancellation Fee + taxes.
- Cancel 7 days or less before arrival: Full cost Late Cancellation Fee + taxes.
- Flight delays are not covered; travel insurance is highly recommended.
- What payment methods are accepted?Payments via credit cards (Mastercard or Visa), local bank transfers, and cash (both USD and BZD) are accepted. Instructions provided after booking confirmation.
- Can I modify my reservation?Modifications depend on availability, timing, and the terms of the cancellation policy outlined in your booking confirmation. Please contact us promptly to discuss any changes to your reservation.
- Is my booking guaranteed once confirmed?Yes, your booking is guaranteed once you receive confirmation and your 50% deposit payment has been received to secure the reservation.
- Are taxes and cleaning fees included in the nightly rate?No, nightly rates are not inclusive of the Government Hotel Tax (9% or 10.75% depending on the property). A fixed Laundry & Cleaning Fee is also separate and applied per stay.
- Do you offer long-term rentals?Yes, we offer long-term rentals. Please contact us for more details.
Frequently Asked Questions
Ready to plan your trip? Let's get your questions answered.
CCVH FAQs
Booking & Reservation
Properties & Amenities
- What types of properties are available?We offer a wide variety of accommodations, including beachfront cabanas, cozy cottages, apartments, houses, villas, and luxury suites/penthouses. They range from rustic to modern, and accommodate singles, couples, families, or groups with bedroom options from studios to 5+ bedrooms.
- What amenities do the properties include?Typically Wi-Fi, kitchens, air conditioning, linens, and housekeeping. Check each listing for details.
- Are the properties pet-friendly?Some of our properties allow pets. Please inquire before booking.
- Are the properties suitable for families or groups?Yes, many accommodate families and groups with multiple bedrooms and shared spaces.
- Are the properties inspected or verified?Yes, all our properties are professionally managed and regularly inspected to ensure they meet our high standards for quality, cleanliness, and guest satisfaction.
- What are the check-in and check-out times?Check-in: 3:00 p.m. (For early or late arrivals, please let us know your estimated arrival time in advance so we can prepare for you.)Check-out: 10:00 a.m. Exact details will be provided in your booking confirmation.
- Do properties have private or shared pools?Only a few of our properties have pools. Tranquila Caye offers a private pool exclusively for your use, while condos within the Popeyes Beach Condos complex feature shared pools. One of our northside properties, Infinite Sea, has a pool shared between two units. Please refer to the individual property details for specifics.
- Are linens and towels provided?Yes, all bed linens and bath towels are provided. We recommend bringing your own beach towels for sunny days at The Split or other swimming spots around the island.
Security & Privacy
- How secure is my personal and payment information?We use secure payment gateways and encryption to protect your personal and payment data. All personal information is handled with strict confidentiality.
- Are the properties Tourism Gold Standard (TGS) Approved?Yes, our properties hold the Tourism Gold Standard Certification by the Belize Tourism Board, meeting high-quality, safety, and sustainability standards.
Cleanliness & Safety
- What cleaning protocols are followed?Properties are thoroughly cleaned and sanitized between guests, following enhanced health standards to ensure your comfort and safety.
- Are safety features like smoke detectors and fire extinguishers provided?Yes, all properties are equipped with necessary safety equipment, including smoke detectors, fire extinguishers, and clear emergency procedures/information for your peace of mind.
Arrival & Transportation
- How do I get to Caye Caulker and the properties?You typically fly into Belize City (BZE), then take a water taxi or a short local flight to Caye Caulker. We are happy to assist with arranging your transfers.
- Can you arrange transportation from the airport to Caye Caulker?Yes, we can arrange shuttle services from Belize City airport (BZE) to the water taxi terminal, and further assistance upon your arrival on Caye Caulker.
- Can you help with Tropic Air flight reservations?No, we don’t make direct local flight reservations; however, our team can provide you with a reservation link to conveniently book your own flight.Â
- Is there assistance upon arrival?Yes, we can arrange a taxi service from the Caye Caulker ferry docks or airport to ensure a smooth and welcoming arrival at your property.
Activities & Rentals
- What activities can I book through you?We can help you book a variety of activities including snorkeling, diving, and fishing tours, as well as exciting mainland day trips to explore Belize's rich culture and nature.
- Do you offer bike or golf cart rentals?Yes, we work with trusted local companies and can assist in arranging bike or golf cart rentals so you can easily explore the island. Please review your selected property details or contact us for more details.
Policies & House Rules
- Are there house rules I should know about?Rules include noise restrictions, occupancy limits, and no smoking indoors. Specific rules are provided per property upon booking confirmation.
- Are there extra fees or deposits?Some properties may require a security deposit. An extra guest fee will also apply if more occupants are brought than originally confirmed in the booking. Any such fees or deposits will always be clearly stated and itemized before your reservation is finalized and again upon check-in.
About Us & Customer Service
- What makes Caye Caulker Vacation Homes unique?We are 100% Belizean owned and operated, providing authentic local insights and personalized service to match you with the ideal vacation home.
- Who are your typical guests?We cater to independent travelers, including singles, couples, families, and groups of friends, all seeking an authentic and memorable Belizean vacation experience.
- What is your commitment to guest satisfaction?We prioritize honesty, integrity, and accountability to ensure seamless and memorable vacations.
Communication & Contact
- What if I don’t get a reply to my email?We respond promptly. Please check your spam or junk folder if you don't receive a reply within 24 hours. If you still don't hear from us, please call us directly at +011 501 630 1008. We take communication seriously.
- Do you have guest reviews or testimonials?Yes, you can read testimonials from our happy guests on our homepage testimonials section and our About Us page.
NEED SOME HELP OR
WANT TO CHAT?
Daytime Phone:
+011 501 630-1008
Email:
[email protected]
Facebook Messenger:
m.me/cayecaulkervacationhomesÂ
OUR LISTINGS
Amie Ash
Live the Island Life: Exclusive Caye Caulker Belize Rentals
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- featuredverifiedOcean Front 3 bed/2 Bath Home w Pool – Lower Unit-Infinite SGuests:6Min. Days:232
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- featuredverifiedOcean Front 3 bed/2 Bath Home w Pool – Upper Unit-Infinite SGuests:6Min. Days:232
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- verifiedUnit #34-Junior Suite with Semi-Private Rooftop at Popeyes...Guests:3Min. Days:111
- verifiedUnit #33- Cozy Suite with Rooftop Patio/ Sea View at...Guests:3Min. Days:111
